Terms & Conditions

Last Updated: September 24, 2025

Welcome to Discover Downunder! These Terms and Conditions (“Terms”) govern your use of our website, [www.discoverdownunder.com] (“the Site”), and the bespoke travel services offered by Discover Downunder ("we", "us", or "our").
By accessing our Site or booking services through us, you agree to be bound by these Terms. Please read them carefully.

1. Our Services

Discover Downunder curates personalized luxury travel experiences across Australia, New Zealand, Fiji, and the broader South Pacific. Our services include travel consultation, itinerary planning, and bookings for accommodations, tours, transfers, and exclusive experiences.

2. Your Responsibilities

By using our services, you agree to:

• Provide accurate, complete, and current information during inquiries and bookings.
• Use our site and services lawfully and responsibly.
• Respect local laws and cultural guidelines during your travels.
  
  

3. Booking, Payment & Confirmation

• All bookings are subject to availability and confirmation from our partner providers.
• Full or partial prepayment may be required depending on the itinerary and suppliers.
• All prices are quoted in USD, inclusive of taxes unless otherwise noted.
• A booking is confirmed only once you receive a written confirmation and payment has been processed.
• Pricing is packaged, individual pricing cannot be broken out.
  
  

4. Changes, Cancellations & Refunds

• Cancellation policies vary by trip and supplier; details will be provided with each itinerary.
• In some cases, cancellations may incur fees or be non-refundable.
• Changes requested after confirmation may be subject to administrative fees and supplier penalties.
• Discover Downunder is not liable for delays, interruptions, or changes due to third-party provider issues or force majeure events.
  
  

5. Travel Documents & Requirements

You are responsible for ensuring:

• Valid passports and visas for all destinations.
• Compliance with entry requirements, vaccinations, and travel insurance.
• We recommend securing comprehensive travel insurance for peace of mind.
  
  

6. Limitation of Liability

• Discover Downunder acts as an intermediary for travel services and is not liable for any loss, injury, damage, delay, or cancellation arising from third-party providers, or force majeure events.
• Our liability is limited to the amount paid to us for the specific service in question.
  
  

7. Intellectual Property

All content on discoverdownunder.com, including text, images, logos, and designs, is owned or licensed by Discover Downunder and may not be copied, reused, or reproduced without written permission.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Colorado, USA, without regard to conflict of law provisions.

9. SMS Consent Communication

a- SMS Consent Communication:
The information as phone numbers obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

b- Types of SMS Communications:
If you have consented to receive text messages from Discover Downunder, you may receive messages related to the following:

• Conversational (if applicable)
• Follow-up messages (if applicable)

You can reply STOP to opt out of SMS messaging at any time."

c- Message Frequency:
Message frequency may vary depending on the type of communication related to your itinerary/travel. For example, you may receive up to 10 messages per week related to your itinerary/travel.

d- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

e- Opt-In Method:
You may opt-in to receive SMS messages from Discover Downunder in the following ways

• By submitting an online form (if applicable)

f- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

g- Help:
If you are experiencing any issues, you can reply with the keyword HELP or, you can get help directly from us at Discoverdownunder.com or call us at +1 303 300 0148

Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

h- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy.
Message frequency may vary

10. Contact

For questions or assistance, please contact:
Email: support@discoverdownunder.com
Phone: +1 303 300-0148
Address: 100 Fillmore St. Denver Co. 80229